Terms of service

1. About Sorevia

Sorevia is a women's fashion brand offering curated party and evening dresses. We serve customers across the United States and United Kingdom.

For any questions, concerns, or assistance, you may contact us at:

Email: support.sorevia@gmail.com
We aim to respond to all inquiries within 24–48 hours.

2. Products and Descriptions

We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All product images are representative of the actual items sold. Descriptions accurately reflect the size, colour, composition, and function of the goods.

We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.

3. Pricing and Payment

All prices are stated in USD ($) and are inclusive of any applicable taxes unless otherwise stated. Prices may be subject to change without prior notice but will not affect orders already confirmed.

Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as other secure payment methods indicated on our website.

4. Shipping and Delivery

We aim to dispatch all orders within 1 to 2 business days of confirmation. Delivery timeframes may vary depending on your location. Shipping costs are clearly displayed at checkout.

In the event of a return, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case Sorevia will cover all return shipping costs, provided the return is initiated in accordance with our return process (see Section 6).

5. Cancellations

You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at support.sorevia@gmail.com.

Once an order has been dispatched, it can no longer be cancelled but may be returned in accordance with our Return & Refund Policy (see Section 6).

6. Returns and Refunds

At Sorevia, we offer a 30-day return policy. Customers may return items within 30 days of receipt for a full refund, subject to the conditions below.

Return Eligibility:

• Items must be unused, unworn, unwashed, and in their original condition (unless faulty or damaged upon arrival)
• Returned with original packaging and all tags included

Return Procedure:

• Email us at support.sorevia@gmail.com within 30 days of delivery
• Include your order number and reason for return
• We'll provide clear return instructions within 24–48 hours

Return Shipping Costs:

• Defective, damaged, or incorrect items: Sorevia covers all return shipping costs
• Change of mind or wrong size ordered: Return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Refund Process:
Once the returned goods are received and inspected, we will confirm receipt by email and issue a full refund within 7 business days to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.

Non-Returnable Items:
For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated on their respective product pages. Sale items are final sale and are not eligible for return or exchange unless faulty, damaged, or incorrect.

7. Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not as described, you are entitled to a full refund or replacement. Please contact us as soon as possible at support.sorevia@gmail.com, ideally within 7 days of delivery. We will provide return instructions and ensure that all associated costs, including return shipping, are covered by Sorevia.

8. Exchanges

Need another size, color, or item? Email us at support.sorevia@gmail.com with your order number and exchange request, and we'll guide you through the process.

9. Legal Compliance

Sorevia complies with all applicable consumer protection laws in the regions we serve. Nothing in these Terms shall affect your statutory rights as a consumer.

10. User Conduct

By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.

11. Third-Party Links

Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.

12. Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free Service. The Service and products are provided "as is" and "as available." Sorevia and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold Sorevia and its affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.

14. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website following any changes constitutes acceptance of those changes.

15. Contact Information

Store: Sorevia
Email: support.sorevia@gmail.com
We aim to respond to all inquiries within 24–48 hours.