Shipping policy

Shipping Policy

At Sorevia, we are committed to providing an exceptional shopping experience, including clear and reliable shipping for all our customers. We proudly offer free standard shipping with tracking on all orders within the United States and United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within the United States and United Kingdom.

Processing Times

Please allow 1–2 business days (Monday to Friday) for us to process and prepare your order for shipment. All packages are provided with a tracking number.

Delivery Times

  • Order Handling Time: 1–2 business days (Monday to Friday)
  • Estimated Delivery Time: 3–5 business days from the date of dispatch

Please note: these transit times are estimates and may vary due to unforeseen circumstances such as courier issues or weather-related incidents. Business days do not include weekends or public holidays.

Carrier Services

We partner with trusted carriers to ensure safe and timely delivery:

  • USPS (United States)
  • Royal Mail (United Kingdom)

Shipping Costs

Free Standard Shipping with Tracking: All orders delivered within the United States and United Kingdom qualify for free standard shipping — no minimum order required.

Cancellations

You may cancel your order within 24 hours of purchase for a full refund by contacting us at support.sorevia@gmail.com with your order number. After 24 hours, cancellations may not be possible due to fast processing. If your order has already been dispatched, please wait until it is received and follow our Return & Refund Policy.

Delivery Issues

If you experience any issues such as delivery delays or a lost package, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.

Late Delivery Guarantee

If your order has not been delivered within 30 days of purchase, you may request a full refund — even if the parcel is eventually delivered afterwards — and you do not need to return it.

This guarantee is offered in addition to, and does not affect, your statutory rights.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number to follow your delivery every step of the way.

Questions?

For more details, please contact our customer support team.

Contact Information