Frequently Asked Questions
Frequently Asked Questions
Welcome to the Sorevia FAQ page. If you need further help, contact us any time.
How long will it take to receive my order?
Order processing: 1–2 business days. Delivery: 9–18 business days. Estimated total: 10–20 business days. We keep our collection intentionally curated rather than mass-produced, so a good part of what we offer is prepared once your order comes in rather than held in bulk stock. See our Shipping Policy for details.
Do you offer free delivery?
Yes — free delivery on all orders within the United Kingdom, no minimum order value.
Do you ship outside the UK?
No, we currently ship exclusively within the United Kingdom.
Where does Sorevia ship?
Sorevia ships exclusively within the United Kingdom.
What payment methods do you accept?
Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, and Google Pay, processed securely through Stripe.
What if I receive a damaged or faulty product?
Contact us with your order number and photos, and we'll send a replacement or a full refund at no cost to you. See our Return & Refund Policy.
Can I cancel my order after placing it?
Yes — you can cancel within 24 hours of placing your order. Email us with your order number as soon as possible.
What is your return policy?
You have 30 days from delivery to return an item. See our Return & Refund Policy for full details.
When will I get my refund after returning a product?
Once we receive and inspect your return, your refund is processed to your original payment method, typically within 7 business days.
How can I contact customer support?
Email us at help@soreviastyle.com or use our Contact Us page.
Do you have a physical store I can visit?
We are an online-only store.
Can I place a bulk order?
Yes, please contact us for bulk order enquiries.
Contact Information
Sorevia
Address: Gastello Str. 47, Bld. 2, Apt. 12, Lida, Grodno Region, 231292, Belarus
Email: help@soreviastyle.com
Phone: +44 7456 093943
Customer service hours: Monday–Friday, 12:00 PM – 8:00 PM (GMT+3). We reply within 24–48 hours.